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Loomia Recommendations
Customized Solutions for Deep Content, Video, and Ecommerce
If you are in retail in media, entertainment, ecommerce, online services, or online research, Loomia’s recommendation solutions should be on your short list.
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August
19,
2010
Susan Aldrich
27
pages
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Baynote Collective Intelligence Platform and Recommendation Applications
Automated Recommendations, Search, and Navigation for Multiple Industries
If you are in retail or B2B ecommerce, publishing, telecommunications, travel, media, healthcare, high-tech, consumer packaged goods, or manufacturing, Baynote’s recommendation solutions should be on your short list.
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July
8,
2010
Susan Aldrich
23
pages
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nGenera Knowledgebase 9.0
Excellent Knowledge Management, UI Content Management, and Analytics
nGenera Knowledgebase 9.0 is a widely used and well proven offering. New capabilities support social media and communities. Enhancements significantly improve the self-service UI and analytic functionality. Read our evaluation of it in this report.
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July
1,
2010
Mitchell Kramer
43
pages
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IBM WebSphere Commerce Version 7.0
A Major New Version with Significant Improvement in Key Areas
IBM WebSphere Commerce Version 7.0 combines powerful and flexible cross-channel B2B and B2C capabilities with strong merchandising, excellent integration, and a modern, comprehensive, and completely reusable starter store.
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June
10,
2010
Mitchell Kramer
70
pages
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Customer Service Evaluation Framework
How to Evaluate Customer Service Products and Services
This framework is designed to speed the evaluation of any of customer service product by analyzing its positioning, deployment, customer activities and channels supported, escalation facilities, key technologies, analytic functionality, and viability.
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May
26,
2010
Mitchell Kramer
15
pages
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What's New in IBM WebSphere Commerce 7.0
A Major New Version with Significant Improvements in Key Areas
Of the new and improved IBM ecommerce platform, the best features are the B2C starter store, its implementation for mobile devices; support for SMS, event-driven merchandising, support for social media, improved integration, and analytic functionality.
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May
6,
2010
Mitchell Kramer
15
pages
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Omniture Recommendations
Integration with Powerful Omniture Marketing Suite
If you are in ecommerce, publishing, or advertising, Omniture Recommendations should be on your short list. Omniture’s marketing suite is very strong, with a scalable hosting infrastructure, and Omniture’s client care support marketers cross channel.
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April
1,
2010
Susan Aldrich
20
pages
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Demandware eCommerce Platform Winter '10
Metrics-Driven Merchandising and a Comprehensive Sample Store Strengthen an Attractive SaaS Ecommerce Platform
This in-depth evaluation of Demandware eCommerce, with its hosted multi-tenant deployment, reveals very good merchandising, and analytic functionality, but not-so-good assisted-service.
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March
25,
2010
Mitchell Kramer
69
pages
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Customer Service Company and Product Update 4Q2009
A Good 4Q2009 for Knowledge Management-Based Customer Service
This report details the 4Q2009 customer growth, financial performance, product activity, and company activity of the 10 leading KM-based customer service suppliers.
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March
10,
2010
Mitchell Kramer
35
pages
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AIP UniPHY: Creating a Professional Social Network
How the American Institute of Physics Is Creating Value Add for Its Members
How do you build a social network for professionals? The American Institute of Physics is paving the way by pre-populating the profiles and network connections of physics experts based on the research papers these experts have co-authored.
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March
4,
2010
Patricia Seybold
20
pages
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2009 Ecommerce Product and Supplier Update
A Very Good Year in Ecommerce
Get the details about customer growth, product activity, and company performance for the six leading ecommerce platform suppliers in 2009.
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February
25,
2010
Mitchell Kramer
21
pages
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Venda Enterprise
Excellent Merchandising and Customer Service with SaaS Deployment for Retailers
Our in-depth evaluation of Venda Enterprise, the ecommerce platform from privately-held and NY, NY-based Venda, Inc. designed for rapid, SaaS deployment by merchandisers and used by 140 retailers in North America and Europe.
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February
11,
2010
Mitchell Kramer
57
pages
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RichRelevance Recommendations
Dynamic, Automated Optimization of 40 Recommendation Strategies
If you are in retail ecommerce, RichRelevance’s RichRecs should be on your short list. RichRecs automatically selects the best of its 40 recommendation strategies to meet the merchant’s stated goals.
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February
4,
2010
Susan Aldrich
22
pages
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Elastic Path Commerce 6.2
Robust Ecommerce Framework Based on Open Source Components
This is our in-depth evaluation of Elastic Path Commerce offering, Elastic Path Commerce, an open source-based platform geared for heavy customization and deep integration.
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January
14,
2010
Mitchell Kramer
53
pages
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Recommendation Evaluation Framework, Version 1
Evaluating Recommendation Engines, Platforms or Services
Recommendations are hot, solving problems from order size to search to personalization. We identify the key criteria for selecting a recommendation solution.
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January
7,
2010
Susan Aldrich
9
pages
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Salesforce.com: KM-Based Customer Service in Service Cloud 2
Salesforce.com’s First Release of Capabilities to Support KM-Based Customer Service
Support for KM-based customer service in Salesforce.com applications is provided by capabilities in Service Cloud 2, Customer Portal, and Salesforce Knowledge. These are new capabilities delivered with the Winter ’10 release in November 2009.
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December
23,
2009
Mitchell Kramer
31
pages
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Customer Service Company and Product Update 3Q2009
A Good 3Q2009 for Knowledge Management-Based Customer Service
3Q2009 was a good quarter for KM-based customer service. Customer growth improved and good financial performance resulted. Product activity was very high. KM-based customer service is positioned for a very good 4Q2009 and a strong 2010.
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December
10,
2009
Mitchell Kramer
26
pages
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IBM's Enterprise Content Management Strategy: Bigger than ERP?
Broader and Deeper; Redefines Both Content and Management
IBM's Enterprise Content Management (ECM) strategy is big—very big. And that’s good news for customers.
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November
25,
2009
Susan Aldrich
9
pages
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B2C Ecommerce Evaluation Framework
How to Evaluate Software that Supports Consumers’ Shopping, Buying, and Account Management
In this report, we present the latest version of our framework for evaluating B2C ecommerce software. Use it to reduce the time, cost, and risk for evaluating and selecting the B2C ecommerce platform that is best for your organization.
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November
12,
2009
Mitchell Kramer
15
pages
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Search Marketing and Findability Trends
A Pocket Guide to Tools for Acquisition and Conversion
Search isn't the only way, or even necessarily the best way, to quickly connect your customers with the right products. Here’s a pocket guide to some of the current alternatives.
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October
29,
2009
Susan Aldrich
13
pages
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