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Service Discovery Using Customer Scenario Mapping
Building Your Services Catalog
In this report, we share our Service Discovery Methodology, which helps organizations define the right services for their service-oriented architecture.
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September
4,
2008
Brenda Michelson
17
pages
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Ecommerce Search Planning and Evaluation Matrix, Version 1
A Blank Matrix to Facilitate Your Evaluation
Use our blank ecommerce search evaluation framework to evaluate your alternatives, whether custom-built or off-the-shelf.
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September
4,
2008
Susan Aldrich
21
pages
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Ecommerce Search Planning and Evaluation Framework, Version 1
How to Plan and Select Search, Navigation, and Discovery Solutions for Ecommerce Web Sites
Here is everything you need to know in order to plan, select, and manage ecommerce search, navigation, and discovery.
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August
28,
2008
Susan Aldrich
20
pages
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Enterprise Search Planning and Evaluation Framework, Version 3
How to Plan and Select Search, Navigation, and Discovery Solutions for Web Sites, Applications, Intranets, and as Enterprise Platforms
Here is everything you need to know in order to plan, select, and manage enterprise search and navigation.
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January
3,
2008
Susan Aldrich
28
pages
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Using Business Process Management to Streamline Litigation Discovery
Supporting Collaborative Litigation Discovery with Exterro Fusion at Fredrikson and Byron, P.A. - An Interview with Chad Papenfuss, Litigation Support Administrator
In response to clients’ demands that they pay for professional services, not administrivia, the law firm of Fredrikson and Byron, P.A. streamlines the discovery process using Exterro Fusion.
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May
24,
2007
Ronni Marshak
6
pages
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Data Search and Discovery
Search Meets Reporting
Search tools are commonly used to find documents and Web pages. Data search and discovery applies search technology to transactional data, enabling new end-user analyses.
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November
17,
2005
Susan Aldrich
6
pages
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Knova Self-Service V.6: Self-Service and Support Search Solution
Advanced Linguistics, Auto Classification, and Ontology
Knova Self-Service V.6, a solution for resolution management on customer support Web sites, incorporates a search engine that stacks up well against our self-service and support search solution evaluation framework.
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June
13,
2005
Susan Aldrich
16
pages
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Discovering Findability Requirements from Customer Scenario Maps
Building Your Search and Navigation Approach
Our findability requirements discovery methodology is centered on customer requirements and the customer’s perspective.
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May
12,
2005
Susan Aldrich
8
pages
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Enterprise Search Solution Evaluation Framework
Criteria for Selecting Search, Navigation, and Discovery Solutions for Intranets and Portals
What do you need to consider when selecting search technology for your intranets and portals?
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April
7,
2005
Susan Aldrich
15
pages
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PSGroup Bull’s-Eye: Self-Service and Support Search
Which Providers Offer the Best Controls for Managing the Search Experience? Featuring EasyAsk, Endeca, FAST, InQuira, iPhrase, Knova, and Primus
This Bull’s-Eye is our ranking of the search management and tuning capabilities of self-service and support search products from seven vendors: EasyAsk, Endeca, FAST, InQuira, iPhrase, Knova, and Primus.
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December
2,
2004
Susan Aldrich
10
pages
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PSGroup Bull's-Eye: Self-Service and Support Search Solutions: Best Retrieval and Results Management
Which Providers Offer the Best Retrieval and Results Management? Featuring EasyAsk, Endeca, FAST, InQuira, iPhrase, Knova, and Primus
This Bull’s-Eye is our ranking of the retrieval and results management capabilities of self-service and support search products from seven vendors: EasyAsk, Endeca, FAST, InQuira, iPhrase, Knova, and Primus.
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November
23,
2004
Susan Aldrich
8
pages
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Self-Service and Support Search Solution Comparison Matrix
EasyAsk, Endeca, FAST, InQuira, iPhrase, Knova, and Primus Compared to Our Evaluation Framework
This report presents a side-by-side comparison of seven solutions against 23 criteria identified by our Self-Service and Support Search Solution Evaluation Framework.
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October
28,
2004
Susan Aldrich
54
pages
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Primus Enterprise Search V.4 Self-Service and Support Search Solution
Classification and Context
Primus Enterprise Search stacks up very well against our self-service and support search solution evaluation framework.
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October
21,
2004
Susan Aldrich
22
pages
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How to Think about Search
Findability Factors Include Technology and Tasks
There are a lot of people who think search is terrible. We believe that the dissatisfaction reflects a focus on the wrong problem. The problem is not search. The problem is findability.
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October
7,
2004
Susan Aldrich
8
pages
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FAST Data Search V 4.0 Self-Service and Support Search Solution
Pipelines, Information Management, and Dynamic Navigation
FAST Data Search stacks up very well against our self-service and support solution evaluation framework.
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September
16,
2004
Susan Aldrich
18
pages
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InQuira Self-Service and Support Search Solution
Advanced Linguistics, Dynamic Navigation, and Classification
InQuira 6.5, a premium search engine, stacks up well against our self-service and support search solution evaluation framework.
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August
12,
2004
Susan Aldrich
18
pages
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Endeca ProFind V4.5 Self-Service and Support Search Solution
Dynamic Navigation, Team Support, and Concept Classification
Endeca ProFind, a premium search engine, stacks up well against our Product Search Evaluation Framework.
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August
5,
2004
Susan Aldrich
18
pages
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EasyAsk for Commerce V.9.1 Self-Service and Support Search Solution
Advanced Linguistic Processing, Dynamic Navigation, and Federation
EasyAsk for Commerce capabilities stack up well against our self-service and support search evaluation criteria.
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July
29,
2004
Susan Aldrich
15
pages
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iPhrase OneStep V. 4.7 Self-Service and Support Search Solution
Advanced Search and Navigation, Email Deflection, and Analytics
iPhrase OneStep’s capabilities stack up well against our self-service and support search evaluation criteria.
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July
22,
2004
Susan Aldrich
19
pages
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Self-Service and Support Search Solution Evaluation Framework
Criteria for Selecting Search, Navigation, and Discovery Solutions for Customer and/or Partner Self-Service and Support
To help you choose the right self-service and support search solution and avoid a costly mistake, we’ve developed the Self-Service and Support Search Solutions Evaluation Framework.
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June
17,
2004
Susan Aldrich
14
pages
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