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Consultants in business & technology strategies to improve Customer Experience and encourage Outside Innovation


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Popular Free Research
Recommendation Evaluation Framework, Version 1
Innovation in Education: School Children Improve their Families' Livelihoods
National Semiconductor's New WEBENCH Visualizer Raises the Bar

Key Research Topics
BEST PRACTICES & CASE STUDIES
CRM/CUSTOMER SERVICE
CUSTOMER EXPERIENCE
CUSTOMER COMMUNITIES
CUSTOMER SCENARIO® MAPPING
E-COMMERCE
INNOVATION
PRODUCT EVALUATIONS
SEARCH & MERCHANDISING
SOCIAL MEDIA & WEB 2.0

Featured Research Reports
How Custom Product Design Can Spawn Customer-Centric Ecosystems
Elastic Path Commerce 6.2
Kinek Package Delivery Service
Selecting an Online Community Platform
IBM's Enterprise Content Management Strategy: Bigger than ERP?

  

Browse Research
 

Internet/Online Strategy
 
    
What Roles You'll Need to Implement Your Customers.com Strategy
A Handbook for Your Customers.com® Initiatives—Part 3
August 26, 2010- By: Patricia Seybold- 9 Pages
 


    
 
 
    
Customers.com Classic (PDF)
How to Create a Profitable Business Strategy for the Internet and Beyond
July 30, 2010- By: Patricia Seybold and Ronni Marshak- 289 Pages
 


  
 
   
   
 
 
 
    
How to Plan and Implement Your Customers.com Strategy
A Handbook for Your Customers.com® Initiatives—Part 2
July 29, 2010- By: Patricia Seybold and Ronni Marshak- 16 Pages
 


    
 
 
    
Making It Easy for Customers to Do Business with You
A Handbook for Your Customers.com® Initiatives—Part 1
July 22, 2010- By: Patricia Seybold- 10 Pages
 


    
 
 
    
Amazon's Other Business: Cloud Computing
Why and How Is Amazon Web Services, LLC Shaping the Future of Web-Based Businesses?
April 15, 2010- By: Patricia Seybold- 15 Pages
 


  
 
   
   
 
 
 
    
AIP UniPHY: Creating a Professional Social Network
How the American Institute of Physics Is Creating Value Add for Its Members
March 4, 2010- By: Patricia Seybold- 20 Pages
 


  
 
   
   
 
 
 
    
Nature Reinvents Textbooks
Scitable: A NextGen Ecosystem for Learning & Teaching Science
October 1, 2009- By: Patricia Seybold- 39 Pages
 


  
 
   
   
 
 
 
    
Wikipedia Evolves Its Policies
Updates Now Need to be Approved: Reduces Vandalism!
August 27, 2009- By: Patricia Seybold- 1 Pages
 


    
 
 
    
How Visionary Customer-Centric Execs Keep Innovation Alive
Take-Aways from Patty’s Visionaries' Spring 2009 Meeting
June 18, 2009- By: Patricia Seybold- 6 Pages
 


  
 
   
   
 
 
 
    
B2B Firms Are Adopting Web 2.0
How to Engage and Empower Business Customers Online
January 31, 2008- By: Patricia Seybold- 11 Pages
 


  
 
   
   
 
 
 
    
How Should You Manage Customer and Partner Portals?
Patty's Dream Team: Roles and Responsibilities You’ll Need for Your Customer-Centric Organization
December 6, 2007- By: Patricia Seybold- 8 Pages
 


  
 
   
   
 
 
 
    
Who Owns Community?
An Approach to Aligning Community Authority and Responsibility
November 1, 2007- By: Matthew Lees- 8 Pages
 


    
 
 
    
Partner Portals Should Be Combined with Customer Portals
Why Not Design Your Partner Portals to Surround and Complement Your Customer Portals?
October 4, 2007- By: Patricia Seybold- 17 Pages
 


  
 
   
   
 
 
 
    
Outside In
What’s Beyond Web 2.0 and Enterprise 2.0? Biz 3.0!
April 19, 2007- By: Patricia Seybold - 4 Pages
 


    
 
 
    
How to Get From Product 2.0 to BIZ 3.0
Redeploy your Product-related Web 2.0 Services to Help Customers Reach Their Goals
February 20, 2007- By: Patricia Seybold - 3 Pages
 


    
 
 
    
Online Customer Communities Are Strategic
Why We All Need to Build a Core Competency in Nurturing Customer Communities
September 14, 2006- By: Patricia Seybold- 10 Pages