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Consultants in business & technology strategies to improve Customer Experience and encourage Outside Innovation


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Recommendation Evaluation Framework, Version 1
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BEST PRACTICES & CASE STUDIES
CRM/CUSTOMER SERVICE
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E-COMMERCE
INNOVATION
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Featured Research Reports
How Custom Product Design Can Spawn Customer-Centric Ecosystems
Elastic Path Commerce 6.2
Kinek Package Delivery Service
Selecting an Online Community Platform
IBM's Enterprise Content Management Strategy: Bigger than ERP?

  

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Customer Segmentation
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B2B Marketers Prepare to Get the Most Out of Today's Technology Tools
Seven Steps to Adapting to Changes in Buyer Behavior and Capitalizing on Opportunities
August 12, 2010- By: Susan McKittrick- 7 Pages
 


    
 
 
    
IBM WebSphere Commerce Version 7.0
A Major New Version with Significant Improvement in Key Areas
June 10, 2010- By: Mitchell Kramer- 70 Pages
 


  
 
   
   
 
 
 
    
How to Approach Customer Experience Management
An Overview of Patricia Seybold Group’s Recommended Game Plan
May 27, 2010- By: Patricia Seybold- 11 Pages
 


    
 
 
    
What's New in IBM WebSphere Commerce 7.0
A Major New Version with Significant Improvements in Key Areas
May 6, 2010- By: Mitchell Kramer- 15 Pages
 


  
 
   
   
 
 
 
    
Demandware eCommerce Platform Winter '10
Metrics-Driven Merchandising and a Comprehensive Sample Store Strengthen an Attractive SaaS Ecommerce Platform
March 25, 2010- By: Mitchell Kramer- 69 Pages
 


  
 
   
   
 
 
 
    
Venda Enterprise
Excellent Merchandising and Customer Service with SaaS Deployment for Retailers
February 11, 2010- By: Mitchell Kramer- 57 Pages
 


  
 
   
   
 
 
 
    
Elastic Path Commerce 6.2
Robust Ecommerce Framework Based on Open Source Components
January 14, 2010- By: Mitchell Kramer- 53 Pages
 


  
 
   
   
 
 
 
    
The Customers.com Evaluation Framework for Campaign Management Applications
Speed and Simplify Your Selection of This Critical Customer Experience Component
August 27, 2009- By: Mitchell Kramer- 13 Pages
 


    
 
 
    
Customer (and Partner) Segment Advocates
Patty's Dream Team: Roles and Responsibilities You'll Need for Your Customer-Centric Organization
October 23, 2008- By: Patricia Seybold- 9 Pages
 


  
 
   
   
 
 
 
    
How Should You Manage Customer and Partner Portals?
Patty's Dream Team: Roles and Responsibilities You’ll Need for Your Customer-Centric Organization
December 6, 2007- By: Patricia Seybold- 8 Pages
 


  
 
   
   
 
 
 
    
Partner Portals Should Be Combined with Customer Portals
Why Not Design Your Partner Portals to Surround and Complement Your Customer Portals?
October 4, 2007- By: Patricia Seybold- 17 Pages
 


  
 
   
   
 
 
 
    
Customer Co-Design in Rural Uganda
How URDT Empowers Grass Roots Creativity
March 8, 2007- By: Patricia Seybold - 15 Pages
 


    
 
 
    
InStranet Contact Centers In-Line 5.5
Innovative Knowledge Technology Makes It Easy for Customers to Answer Questions and Solve Problems
January 4, 2007- By: Mitchell Kramer- 38 Pages
 


    
 
 
    
KNOVA Self-Service 7.1
Innovative New Search and Personalization Enhance a Solid Self-Service Offering
December 7, 2006- By: Mitchell Kramer- 34 Pages
 


  
 
   
   
 
 
 
    
Give Customers Important Roles to Play in Shaping Your Business
Natural Behaviors You Can Tap to Unleash Customer Innovation
July 6, 2006- By: Patricia Seybold- 9 Pages
 


    
 
 
    
What's on the Minds of Lead Customer-Centric Executives in 2006?
Patty’s Visionaries Share Their Visions, Their Realities, and What’s Working for Them
May 25, 2006- By: Patricia Seybold- 7 Pages
 


  
 
   
   
 
 
 
    
Customer Portals Feature Comparison Matrix
Portal Platforms from BEA, IBM, Microsoft, Liferay, Oracle, SAP, and Vignette Compared Against Our Evaluation Framework
May 11, 2006- By: Mitchell Kramer- 51 Pages
 


    
 
 
    
Zopa Case Study: How Zopa Is Creating a New Financial Services Exchange
Peer-to-Peer Lending and Borrowing for “Freeformers”
February 23, 2006- By: Patricia Seybold- 40 Pages
 


  
 
   
   
 
 
 
    
Concerns of Customer Visionaries in Q4 2005
Visionary Customer-Centric Executives Are Tackling Next-Generation E-Business Challenges
December 15, 2005- By: Patricia Seybold- 10 Pages
 


  
 
   
   
 
 
 
    
Campaign Management at Nationwide Building Society
Improving the Cross-Channel, Cross-Lifecycle Customer Experience
September 15, 2005- By: Mitchell Kramer- 10 Pages
 


  
 
   
   
 
 
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