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Consultants in business & technology strategies to improve Customer Experience and encourage Outside Innovation


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Recommendation Evaluation Framework, Version 1
Innovation in Education: School Children Improve their Families' Livelihoods
National Semiconductor's New WEBENCH Visualizer Raises the Bar

Key Research Topics
BEST PRACTICES & CASE STUDIES
CRM/CUSTOMER SERVICE
CUSTOMER EXPERIENCE
CUSTOMER COMMUNITIES
CUSTOMER SCENARIO® MAPPING
E-COMMERCE
INNOVATION
PRODUCT EVALUATIONS
SEARCH & MERCHANDISING
SOCIAL MEDIA & WEB 2.0

Featured Research Reports
How Custom Product Design Can Spawn Customer-Centric Ecosystems
Elastic Path Commerce 6.2
Kinek Package Delivery Service
Selecting an Online Community Platform
IBM's Enterprise Content Management Strategy: Bigger than ERP?

  

Browse Research
 

ROI
 
    
How to Approach Customer Experience Management
An Overview of Patricia Seybold Group’s Recommended Game Plan
May 27, 2010- By: Patricia Seybold- 11 Pages
 


    
 
 
    
Nature Reinvents Textbooks
Scitable: A NextGen Ecosystem for Learning & Teaching Science
October 1, 2009- By: Patricia Seybold- 39 Pages
 


  
 
   
   
 
 
 
    
10 Critical Success Factors for Generating ROI from Online Customer Communities
Measuring Your Community’s Impact on Your Profitability
October 2, 2008- By: Matthew Lees- 10 Pages
 


  
 
   
   
 
 
 
    
Measuring the Success of Online Communities
A Customer-Centric Approach to ROI
February 22, 2007- By: Matthew Lees- 10 Pages
 


  
 
   
   
 
 
 
    
Outside Innovation (hardcover)
How Your Customers Will Co-Design Your Company's Future
October 30, 2006- By: Patricia Seybold- 432 Pages
 


  
 
   
   
 
 
 
    
Customized, Built-to-Order Products
Solutions that Are Configured by Me and Built for Me
August 10, 2006- By: Patricia Seybold- 21 Pages
 


  
 
   
   
 
 
 
    
Enabling Customer Co-Design
Using Customer Co-Design Tools and Innovation Toolkits
August 10, 2006- By: Patricia Seybold- 4 Pages
 


    
 
 
    
nTAG Enhances the In-Person Conference Experience
Making the Most of Events and Conventions
June 22, 2006- By: Ronni Marshak- 18 Pages
 


  
 
   
   
 
 
 
    
Muji
Engaging Customers to Help with Product Design
June 15, 2006- By: Patricia Seybold- 15 Pages
 


  
 
   
   
 
 
 
    
Staples
Customers Help Bring a Customer Experience Promise to Life
June 8, 2006- By: Patricia Seybold- 21 Pages
 


  
 
   
   
 
 
 
    
Mozilla Firefox
Supporting Innovation and Choice by Moving Software to Open Source
April 20, 2006- By: Patricia Seybold- 8 Pages
 


    
 
 
    
ATG Commerce Search V.2006.1 Product Search Solution
Cross-Lifecycle Customer Experience and Cross-Channel Marketing
December 22, 2005- By: Susan Aldrich- 21 Pages
 


    
 
 
    
Meeting the Customer Experience Challenge
What’s Your Current Situation? What’s Your Vision?
November 3, 2005- By: Patricia Seybold- 8 Pages
 


    
 
 
    
Return on Customer(SM)
Peppers and Rogers Popularize an Important Concept
July 21, 2005- By: Patricia Seybold- 5 Pages
 


    
 
 
    
Web Services: What Companies Cared About in 2002
Results from Our First Web Services Survey
May 12, 2005- By: Susan Aldrich- 7 Pages
 


    
 
 
    
What Are Customer Experience Best Practices?
Summary of Our Findings from the APQC Total Customer Experience Benchmark and a Report Card for You
April 28, 2005- By: Patricia Seybold- 6 Pages
 


  
 
   
   
 
 
 
    
A Better Way to Measure ROI
Measuring What Matters to Customers Drives Revenues & Reduces Redundant Overhead
November 21, 2002- By: Patricia Seybold- 4 Pages