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Consultants in business & technology strategies to improve Customer Experience and encourage Outside Innovation


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Recommendation Evaluation Framework, Version 1
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Key Research Topics
BEST PRACTICES & CASE STUDIES
CRM/CUSTOMER SERVICE
CUSTOMER EXPERIENCE
CUSTOMER COMMUNITIES
CUSTOMER SCENARIO® MAPPING
E-COMMERCE
INNOVATION
PRODUCT EVALUATIONS
SEARCH & MERCHANDISING
SOCIAL MEDIA & WEB 2.0

Featured Research Reports
How Custom Product Design Can Spawn Customer-Centric Ecosystems
Elastic Path Commerce 6.2
Kinek Package Delivery Service
Selecting an Online Community Platform
IBM's Enterprise Content Management Strategy: Bigger than ERP?

  

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Customer Analytics
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B2B Marketers Prepare to Get the Most Out of Today's Technology Tools
Seven Steps to Adapting to Changes in Buyer Behavior and Capitalizing on Opportunities
August 12, 2010- By: Susan McKittrick- 7 Pages
 


    
 
 
    
Implementation Challenges Limit B2B Marketers' Success with Automation
The Technology Is Increasingly Essential, Yet Few Are Ready to Transform Their Operations
July 1, 2010- By: Susan McKittrick- 5 Pages
 


    
 
 
    
IBM WebSphere Commerce Version 7.0
A Major New Version with Significant Improvement in Key Areas
June 10, 2010- By: Mitchell Kramer- 70 Pages
 


  
 
   
   
 
 
 
    
What's New in IBM WebSphere Commerce 7.0
A Major New Version with Significant Improvements in Key Areas
May 6, 2010- By: Mitchell Kramer- 15 Pages
 


  
 
   
   
 
 
 
    
Demandware eCommerce Platform Winter '10
Metrics-Driven Merchandising and a Comprehensive Sample Store Strengthen an Attractive SaaS Ecommerce Platform
March 25, 2010- By: Mitchell Kramer- 69 Pages
 


  
 
   
   
 
 
 
    
Unisfair Helps Enterprises Increase Lead Generation Activities
Version 9.0 of the Unisfair Virtual Engagement Platform Lets Customers Self-Select Their Interests on Their Time Schedules
March 10, 2010- By: Ronni Marshak- 12 Pages
 


  
 
   
   
 
 
 
    
Venda Enterprise
Excellent Merchandising and Customer Service with SaaS Deployment for Retailers
February 11, 2010- By: Mitchell Kramer- 57 Pages
 


  
 
   
   
 
 
 
    
Elastic Path Commerce 6.2
Robust Ecommerce Framework Based on Open Source Components
January 14, 2010- By: Mitchell Kramer- 53 Pages
 


  
 
   
   
 
 
 
    
The Customers.com Evaluation Framework for Campaign Management Applications
Speed and Simplify Your Selection of This Critical Customer Experience Component
August 27, 2009- By: Mitchell Kramer- 13 Pages
 


    
 
 
    
nTAG Enhances the In-Person Conference Experience
Making the Most of Events and Conventions
June 22, 2006- By: Ronni Marshak- 18 Pages
 


  
 
   
   
 
 
 
    
Campaign Management at Nationwide Building Society
Improving the Cross-Channel, Cross-Lifecycle Customer Experience
September 15, 2005- By: Mitchell Kramer- 10 Pages
 


  
 
   
   
 
 
 
    
Return on Customer(SM)
Peppers and Rogers Popularize an Important Concept
July 21, 2005- By: Patricia Seybold- 5 Pages
 


    
 
 
    
Concerns of Customers.com Visionaries in Q2 2005
Issues, Initiatives, and Requirements from Customer-Centric Executives in Q2 2005
July 7, 2005- By: Patricia Seybold- 9 Pages
 


  
 
   
   
 
 
 
    
Selecting and Recruiting Customers for Customer Scenario® Mapping Sessions
How to Identify and Solicit the Right End-Customers for Customer Co-Design Sessions
June 9, 2005- By: Patricia Seybold- 13 Pages
 


  
 
   
   
 
 
 
    
What Are Customer Experience Best Practices?
Summary of Our Findings from the APQC Total Customer Experience Benchmark and a Report Card for You
April 28, 2005- By: Patricia Seybold- 6 Pages
 


  
 
   
   
 
 
 
    
Open Letter to Mark Hurd
HP’s New CEO Needs to Focus on Connecting Customer Intelligence to Customer Experience
April 7, 2005- By: Patricia Seybold- 5 Pages
 


    
 
 
    
Monitoring Customer Experiences on the Web Using the TeaLeaf RealiTea Platform
Tracking What Customers See and Do to Enable Operational Improvements
March 3, 2005- By: Mitchell Kramer- 13 Pages
 


  
 
   
   
 
 
 
    
VP of Customer Intelligence
Patty's Dream Team: Roles and Responsibilities You'll Need for your Customer-Centric Organization
November 4, 2004- By: Patricia Seybold- 11 Pages
 


  
 
   
   
 
 
 
    
Customer Data Mining
You Can't Afford Not to Be Mining Your Customer Data
May 27, 2004- By: Mitchell Kramer- 8 Pages
 


    
 
 
    
Oracle Customer Intelligence
Helping Executives and Managers Understand Customer Relationships
May 20, 2004- By: Mitchell Kramer- 17 Pages
 


    
 
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