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Consultants in business & technology strategies to improve Customer Experience and encourage Outside Innovation


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Popular Free Research
Recommendation Evaluation Framework, Version 1
Innovation in Education: School Children Improve their Families' Livelihoods
National Semiconductor's New WEBENCH Visualizer Raises the Bar

Key Research Topics
BEST PRACTICES & CASE STUDIES
CRM/CUSTOMER SERVICE
CUSTOMER EXPERIENCE
CUSTOMER COMMUNITIES
CUSTOMER SCENARIO® MAPPING
E-COMMERCE
INNOVATION
PRODUCT EVALUATIONS
SEARCH & MERCHANDISING
SOCIAL MEDIA & WEB 2.0

Featured Research Reports
How Custom Product Design Can Spawn Customer-Centric Ecosystems
Elastic Path Commerce 6.2
Kinek Package Delivery Service
Selecting an Online Community Platform
IBM's Enterprise Content Management Strategy: Bigger than ERP?

  

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RFP Templates
 
    
Online Community Platform RFP Template
Patricia Seybold Group’s Template for Preparing an RFP for an Online Community Platform
July 16, 2009- By: Matthew Lees- 23 Pages
 


    
 
 
    
Enterprise Search Solution RFP Template
Patricia Seybold Group’s Template for Preparing an RFP for Site Search
November 30, 2006- By: Susan Aldrich- 33 Pages
 


    
 
 
    
Cross-Channel, Cross-Lifecycle Customer Service Solution RFP Template
Patricia Seybold Group’s Template for Preparing an RFP
May 5, 2005- By: Mitchell Kramer- 19 Pages
 


    
 
 
    
Self-Service and Support Search Solution RFP Template
Patricia Seybold Group's Template for Preparing an RFP
September 2, 2004- By: Susan Aldrich- 23 Pages
 


    
 
 
    
Product Search Solution RFP Template
Patricia Seybold Group's Template for Preparing an RFP
March 18, 2004- By: Susan Aldrich- 20 Pages