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Consultants in business & technology strategies to improve Customer Experience and encourage Outside Innovation


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The Adobe—Apple War
Jon Seybold, Father of Desktop Publishing, Comments on the Apple/Adobe Feud
April 20, 2010- By: Jonathan W. Seybold- 6 Pages
 


    
 
 
    
Keys to E-Merchandising Success in Troubled Economic Times
Help Customers Make Wise Buying Decisions and You Will Foster Loyalty
November 13, 2008- By: Martha M. Frey and Ronni T. Marshak- 15 Pages
 


    
 
 
    
Service Discovery Using Customer Scenario Mapping
Building Your Services Catalog
September 4, 2008- By: Brenda Michelson- 17 Pages
 


  
 
   
   
 
 
 
    
Observations from the Field: SOA
Conversations with Architects and Technologists on the Hard Part, the Hype, and Zero Code
May 4, 2006- By: Brenda Michelson- 5 Pages
 


    
 
 
    
StrikeIron’s Web Services Marketplace
A Glimpse of the Future, Available Today
April 6, 2006- By: Brenda Michelson- 7 Pages
 


    
 
 
    
Enterprise Service Bus Routes
Our Enterprise Service Bus Test Plan
March 9, 2006- By: Brenda Michelson- 11 Pages
 


    
 
 
    
Net Neutrality
An Important Topic for National Conversation
February 16, 2006- By: Brenda Michelson- 10 Pages
 


    
 
 
    
Event-Driven Architecture Overview
Event-Driven SOA Is Just Part of the EDA Story
February 2, 2006- By: Brenda Michelson- 8 Pages
 


    
 
 
    
Planning and Conducting Enterprise Service Bus Rides(SM)
Activities and Tips for Your Bus Rides, Plus a Preview of Our Bus Ride Series
December 15, 2005- By: Brenda Michelson- 8 Pages
 


    
 
 
    
Best Practices, Lessons Learned, and Takeaways from Enterprise SOA Practitioners
A Report from InfoWorld’s SOA Executive Forum
November 23, 2005- By: Brenda Michelson- 8 Pages
 


    
 
 
    
A New Service-Oriented Architecture Maturity Model
SOA MM from Sonic Software, Systinet, AmberPoint, and BearingPoint Now Public
November 3, 2005- By: Brenda Michelson- 8 Pages
 


    
 
 
    
Open Source Considerations
Evaluation Criteria for Open Source Solutions
October 20, 2005- By: Brenda Michelson- 5 Pages
 


    
 
 
    
The Vanilla Layer Cake Theory
Using Service-Orientation for Non-Invasive Application Package Customization
October 6, 2005- By: Brenda Michelson- 7 Pages
 


    
 
 
    
Thinking about Oracle’s Application Portfolio Challenges
Using Service-Orientation and Integration to Build the Future and Augment the Present
September 22, 2005- By: Brenda Michelson- 7 Pages
 


    
 
 
    
Business Process Execution Language (BPEL) Primer
Understanding an Important Component of SOA and Integration Strategies
September 8, 2005- By: Brenda Michelson- 11 Pages
 


    
 
 
    
Survey: How Companies Apply Software to Improve Customer Service
Companies Want to Deliver an Effective Customer Experience for Customer Self-Service
September 1, 2005- By: Susan Aldrich- 25 Pages
 


  
 
   
   
 
 
 
    
A Blogosphere Primer
Understanding the Basics: Blogging, Syndication, Reading, Searching, and Tagging
August 25, 2005- By: Brenda Michelson- 8 Pages
 


    
 
 
    
Enterprise Service Bus Evaluation Matrix
A Blank Matrix to Facilitate Your Evaluation
August 11, 2005- By: Brenda Michelson- 21 Pages
 


    
 
 
    
Enterprise Service Bus Evaluation Framework
Criteria for Selecting an Enterprise Service Bus as an Integration Backbone
July 28, 2005- By: Brenda Michelson- 21 Pages
 


    
 
 
    
Java Business Integration (JBI) Gains Industry Support
A Look at the JBI Specification and What it Means
July 14, 2005- By: Brenda Michelson- 7 Pages
 


    
 
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