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How Custom Product Design Can Spawn Customer-Centric Ecosystems
Elastic Path Commerce 6.2
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Selecting an Online Community Platform
IBM's Enterprise Content Management Strategy: Bigger than ERP?

  

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Knowledge Management
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nGenera Knowledgebase 9.0
Excellent Knowledge Management, UI Content Management, and Analytics
July 1, 2010- By: Mitchell Kramer- 43 Pages
 


  
 
   
   
 
 
 
    
Customer Service Company and Product Update 1Q2010
A Steady 1Q2010 for Customer Service
June 17, 2010- By: Mitchell Kramer- 30 Pages
 


  
 
   
   
 
 
 
    
Customer Service Evaluation Framework
How to Evaluate Customer Service Products and Services
May 26, 2010- By: Mitchell Kramer- 15 Pages
 


    
 
 
    
Customer Service Company and Product Update 4Q2009
A Good 4Q2009 for Knowledge Management-Based Customer Service
March 10, 2010- By: Mitchell Kramer- 35 Pages
 


  
 
   
   
 
 
 
    
Salesforce.com: KM-Based Customer Service in Service Cloud 2
Salesforce.com’s First Release of Capabilities to Support KM-Based Customer Service
December 23, 2009- By: Mitchell Kramer- 31 Pages
 


  
 
   
   
 
 
 
    
Customer Service Company and Product Update 3Q2009
A Good 3Q2009 for Knowledge Management-Based Customer Service
December 10, 2009- By: Mitchell Kramer- 26 Pages
 


  
 
   
   
 
 
 
    
Comparing Deployment Options for CX Apps
On-Premise, Hosted Single-Tenant, and Hosted Multi-Tenant
October 22, 2009- By: Mitchell Kramer- 14 Pages
 


  
 
   
   
 
 
 
    
nGenera Knowledgebase 8.3
Excellent Knowledge Management, a Portal-style UI, and Three Deployment Options
September 24, 2009- By: Mitchell Kramer- 35 Pages
 


  
 
   
   
 
 
 
    
Customer Service Company and Product Update 4Q2008
Still Growing and Going Strong!
April 2, 2009- By: Mitchell Kramer- 22 Pages
 


  
 
   
   
 
 
 
    
RightNow Service, a Solution for Organizations of All Sizes in a Wide Range of Industries
Review of RightNow Service November '08 Release
January 29, 2009- By: Mitchell Kramer- 40 Pages
 


  
 
   
   
 
 
 
    
Customer Service Company and Product Update 3Q2008
Wow! Growth Continues in 3Q2008
November 26, 2008- By: Mitchell Kramer- 20 Pages
 


  
 
   
   
 
 
 
    
empolis:Service Lifecycle Suite
Configurable and Customizable KM Technologies for Self-Service and Assisted-Service
October 9, 2008- By: Mitchell Kramer- 36 Pages
 


  
 
   
   
 
 
 
    
Customer Service Company and Product Update 2Q2008
Strong Growth Continues in 2Q2008
September 25, 2008- By: Mitchell Kramer- 17 Pages
 


  
 
   
   
 
 
 
    
Customer Service KM Evaluation Framework
How to Evaluate Knowledge Management-Based Solutions
July 10, 2008- By: Mitchell Kramer- 17 Pages
 


    
 
 
    
Customers' Requirements for Customer Service
The Voice of the Customer on What and How to Deliver a Customer Service Experience
September 6, 2007- By: Mitchell Kramer- 7 Pages
 


    
 
 
    
IBM.com’s New Look: More Than a Face Lift
Using Service-Oriented Architecture to Provide an Adaptive Web Experience
June 28, 2007- By: Patricia Seybold- 17 Pages
 


  
 
   
   
 
 
 
    
Customer Support: Success with Knowledge Management
Best Practices from Fujitsu Siemens, Moeller Group, Nokia Siemens Networks, Siemens A&D, Siemens SIS, O2, and Versatel
June 7, 2007- By: Susan Aldrich- 10 Pages
 


    
 
 
    
Best Practices in Customer Self-Service
Ten Ways to Make It Easy for Your Customers to Do Business with You
May 31, 2007- By: Mitchell Kramer- 14 Pages
 


  
 
   
   
 
 
 
    
Cross-Channel, Cross-Lifecycle Customer Service Product and Company Update 1Q2007
A Soft 1Q2007
May 17, 2007- By: Mitchell Kramer- 14 Pages
 


  
 
   
   
 
 
 
    
Publishing 2.0/Libraries 2.0: Students are Shaping the Future of Academic Publishing
How Graduate Students Want to Interact with Information
March 29, 2007- By: Patricia Seybold- 15 Pages
 


  
 
   
   
 
 
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