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Leverage Our Expertise to Shave Months Off Your Project
When you design your project from the outside in—from your customers' point of view—you get things right the first time.
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Latest Customers.com® Strategies Research
The Next Big Thing: Customer Ecosystems
Six Secrets for Designing Business Networks Aligned To Help Customers Get Things Done
By Patricia B. Seybold, CEO and Senior Consultant, January 12, 2012
Customer ecosystems are business networks that are aligned to help customers get things done--both the things they want to accomplish and the things they want to manage. We’ve found six keys to designing successful cus-tomer ecosystems.
Latest
Customers.com® Technologies
Research
RightNow
Social Experience
Monitoring,
Analyzing, and Interacting
in the Social Cloud
By Mitch Kramer,
Senior Consultant, Patricia
Seybold Group, December
15, 2011
RightNow Social Experience
is the social-service component
of the RightNow CX suite.
It delivers social listening
and interaction capabilities
and integrates seamlessly
with the CX’s case,
knowledge, and account
management capabilities.
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About
the Patricia Seybold Group:
Patricia B. Seybold
is the author of
three best-selling
books: Customers.com,
Outside
Innovation,
and The
Customer Revolution. Her team
of experts publishes
new customer-centric
research each week
and works hands on
with customer-centric
executives and their
customers and partners
to co-design innovative,
customer-adaptive
solutions and businesses.
Patricia Seybold
Group's seasoned
consultants help
business and technology
executives:
- Understand
your target customers’ context
and goals so
that you can
better meet
their needs,
increase sales,
and boost
customer loyalty.
- Redesign your
business processes
to provide a
better end-to-end
customer
experience, resulting
in improved customer
satisfaction
and lower costs-to-serve.
- Take advantage
of customer-critical
technologies
to make it easy
for customers
to serve themselves
and to help and
refer others, satisfying
customers while
reducing
your costs to
serve and to acquire
new
customers.
- Align your demand
and supply chains
around customer-critical
success metrics
to ensure that
your
ecosystem is
focused on what
customers
care about so
you can quickly
spot
new needs and
reduce quote-to-cash
cycle
time.
- Deploy
intelligent solutions
that
adapt to customers’ needs
in order to increase
their loyalty
and walletshare.
- Design customizable
products that
customers can tailor,
to increase
repeat purchases
and referrals.
- Grow a vibrant
customer community
around your products
and services
to lower your costs
to acquire
and to serve
customers. Use
a private customer
community to
co-design
new offerings
with your lead
customers.
Contact
us with
details of your next
customer-impacting
project. We’ll
be glad to support
you!
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